Kompetenzen

Customer Identity & Access Management

MIssion

The Enterprise Customer Identity & Access Management (CIAM) team lays the groundwork for the secure and scalable management of external identities in digital ecosystems.

We enable companies to seamlessly integrate customers, partners, suppliers, and agents into their platforms – without compromising security, data protection, or user experience. By leveraging established CIAM platforms – with a strong focus on Microsoft Entra External ID – we build a robust identity foundation for digital business models and AI-powered processes. For our clients, this means reduced risks, met compliance requirements, and a stable foundation for growth and scalability.

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ÜBER UNS

Wer wir sind

We are the expert team for Customer Identity, with a strong focus on Microsoft Entra External ID. As an experienced partner in the identity and security domain, we combine in-depth expertise with a clear focus on sustainable solutions and measurable results – regardless of the platform used. We support our clients throughout the entire lifecycle – from strategy and architecture to implementation and continuous development. Our goal is to simplify complex identity landscapes and create a stable, secure, and user-friendly foundation for external identities.

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VERANTWORTUNGSBEREICHE

Was wir abdecken

Customer Identity & Lifecycle Management

  • Management of external identities throughout the entire lifecycle
  • Onboarding, registration, and self-service for customers and partners
  • Ensuring consistent and appropriate access rights

Access & Experience

  • Secure authentication and authorization for external users
  • Designing seamlessly integrated login and user journeys
  • Integration of social, federation, and enterprise identity providers

Identity Security & Governance

  • Implementation of security policies and compliance requirements
  • Protection against identity misuse, bots, and modern attack vectors

Integration & Ecosystem

  • Integration into existing system landscapes (e.g., CRM, ERP, e-commerce)
  • Building consistent identity ecosystems across platforms
  • Support for API- and agent-based access scenarios
WERTBEITRAG

Was wir bewirken

We ensure that customer identity is not only implemented securely but also directly contributes to business success:

  • Enable growth: Scalable integration of external user groups
  • Reduce risks: Protection against identity theft and attacks
  • Improve user experience: Simple and secure user experiences
  • Reduce complexity: Consolidation of heterogeneous identity landscapes
  • Ensure compliance: Support for regulatory requirements
WIE KI UNSER ARBEITEN STÄRKT

Mehrwert durch KI

For the CIAM team, AI is an additional building block for improving security and user experience.

  • Detection of unusual login and access patterns
  • Support in analyzing risks and anomalies
  • Contribution to fraud detection (e.g., bots or deepfake-based attacks)
  • Optimization of permissions and access decisions
  • Personalization and automation of identity journeys