At PlanB., Human Interaction Engineering (HIE) is responsible for the specific interfaces and interaction models, through which people use digital products, services, and AI systems.
We make strategic and technical decisions usable: through clear interactions, consistent UX patterns, and interfaces that make complex – especially agentic – AI understandable, explainable, and safely usable.
This results in digital solutions that are understood more quickly, more readily adopted, and effectively used in daily work.
HIE is an interdisciplinary team of designers and engineers with a clear focus:
the design and implementation of the human-system interface.
Within PlanB., we work closely with DDS, Engineering, Consulting, and AI teams and take responsibility where systems first encounter real users.
HIE is responsible for everything users see, operate, and experience, when they interact with digital solutions:
For customers, HIE means:
We use AI for the analysis, simulation, and quality improvement of interactions. AI supports our design and development process – but never replaces human judgment.